Company Accuses Customer of ‘Aggressive Demands’ for $5,000 After Ceiling Fan Malfunction

A dispute between local company Point One Technology and a customer, Sandy Ong, took an unexpected turn when Ong demanded $5,000 in compensation after her ceiling fan broke mid-operation, sending fragments flying across the room. In a statement, Point One Technology called Ong’s demand “aggressive” and alleged reputational threats. The incident first gained attention after Ong posted a video in a Facebook group showing parts of the damaged fan scattered on her living room floor, narrowly missing her family.

Ong described the incident as “the most harrowing experience,” and voiced frustration over the company’s response, which she felt lacked accountability. She told AsiaOne that after four years of operation, the fan suddenly malfunctioned, causing damage to her walls, TV, and furniture. Although Point One Technology provided a replacement fan and attributed the damage to incorrect installation by a third-party contractor, Ong remained unsatisfied, citing additional safety concerns over cracks in the fan’s body.

Point One Technology released a statement on Dec. 26 defending its response. The company stated that they went “above and beyond” by replacing the fan at no cost, extending a lifetime warranty, and offering ongoing maintenance checks. However, they claim that Ong’s request for $5,000 came unexpectedly and was paired with implied threats to harm their reputation if the demand was not met. The company’s co-founder, JY Lim, explained that after considering his team’s advice, he decided against paying out, stating that it would have been “an injustice to everyone’s efforts.”

Despite the disagreement, Point One Technology noted they are “actively working toward a resolution” and remain hopeful for an amicable settlement.