“Grab Faces Backlash for Issuing Low-Value Vouchers Instead of Refund; Company Reviews Policy “

A recent Grab incident has sparked frustration among Singaporean users. A customer shared on social media about a refund issue after receiving an incorrect order. Instead of a refund voucher equal to the item’s value, he was given two smaller vouchers that could only be used separately, requiring additional purchases to redeem them. He accused Grab of turning a merchant error into a “money-grabbing opportunity.”

The incident led to criticism from users who shared similar experiences and voiced a preference for competitor platforms that offer refunds without minimum spend requirements. “Grab is burning goodwill to earn a quick buck,” noted one user, while another said they had “enough of Grab’s policies.” Others, however, reported that Grab has issued cash refunds in past cases after persistent requests.

Responding to queries, a Grab spokesperson clarified that the initial issuance of vouchers was due to a separate issue raised in their Help Centre. Grab has since provided the customer with a full refund and is reviewing its processes to prevent such occurrences in the future.