A 50-year-old property agent, Mr Li, lost $6,000 from his debit card after it was fraudulently connected to a digital wallet, leading to unauthorised
A 50-year-old property agent, Mr Li, lost $6,000 from his debit card after it was fraudulently connected to a digital wallet, leading to unauthorised transactions abroad. The issue began when he transferred $10,000 to a secondary bank account in preparation for an overseas trip. On October 30, Mr Li received an SMS notifying him of four charges to his card, totalling nearly $6,000, which had been made in Taiwan.
Acting swiftly, Mr Li contacted his bank to block the card and dispute the charges. However, the bank informed him that investigations would proceed only after the transactions were officially posted, which occurred on November 2. Despite following up, the bank concluded by November 14 that the transactions were authorised, leaving Mr Li frustrated.
The case took a further twist when bank staff pointed to two SMS notifications sent on October 25, one about his debit card being added to Apple Pay and another containing a one-time password (OTP) for the process. Mr Li claimed he missed these messages and noted that he neither used an iPhone nor shared the OTP with anyone. He questioned how the bank could deem the transactions authorised when they were made without his knowledge.
A police report was subsequently filed, and investigations are ongoing. The police have confirmed receiving the report.
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