Singaporean Woman Rises from Hotel Front Desk Agent to General Manager

For Jacqueline Poey, being told what she “couldn’t do” only fueled her ambition to succeed in Singapore’s competitive hospitality industry. Reflecting on her early years, she recalls stepping into a male-dominated meeting as the newly appointed head of an F&B department. When she asked why revenues were down, she was given a superstitious explanation linked to the Chinese “ghost month.” Determined to see real results, she monitored the numbers closely and, over time, earned her colleagues’ respect through her hard work and supportive approach.

Now the general manager of Sofitel Singapore City Centre, Poey’s career journey spans three decades and includes roles from an entry-level front desk agent to leadership positions that took her across Asia. Each step offered valuable growth, building her confidence, resilience, and independence. Her recent efforts in marketing and sustainability, like implementing water filters in hotel rooms, reflect her forward-thinking approach.

For those considering a career in hospitality, Poey’s advice is simple: “Go with the flow, stay open to learning, and don’t limit yourself.” Her story is a testament to perseverance and breaking down barriers in pursuit of excellence.